Letter concerning the account of negotiations with Rogers and Partners.

Thèmes abordés

Training - negotiation - Rogers and partners - Oxford Board of Transport

Résumé du document

Negotiation between the Oxford Board of Transport and a vocational training organisation called Roygers and Partners. The OFB wants to train this staff to improve their skills in two field : customer service and conflict management. The targeted staff are the bus drivers, and the employees dealing with customers. Following points : -Practical organisation of the training sessions - influence on costs-How to get a discount on prices and be reassured about quality.

With regard to our meeting of the October 22th, I am writing to thank you for the time you granted us on Monday 16th December 2012 in our office of Oxford Board of transport.!Here is a descriptive account of the negotiation. So we agreed on training scheme, our trained team would be separated into four groups of thirty during two months with one group on the morning and another on the afternoon during each month because our company has to keep working The training will we about conflict management and customers service and the formation will take place at Roygers and Partners' premises.

Extraits

[...] 223 words E-mail : From : To : Co : Obj : account of negotiations with Roygers and Partners. Dear Mr McLaughlin As you know, on Monday 16th December we met the manager of Roygers et Partners. First, training would take two months and our staff would be divided in four groups of 30 people, two groups will work each month and the two others will follow the training (one on the morning and the other on the afternoon), five days per week during four hours. [...]

[...] DULASP 8/01/2013 Negociation situation : Negociation between the Oxford Board of Transport and a vocational training organisation called Roygers and Partners. The OFB wants to train this staff to improve their skills in two fields : customer service and conflict management. The targeted staff are the bus drivers, and the employees dealing with customers. Following points : - Practical organisation of the training sessions - influence on costs - How to get a discount on prices and be reassured about quality. [...]

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[...] Here is a descriptive account of the negociation. So we agreed on training scheme, our trained team would be separated into four groups of thirty during two months with one group on the morning and another on the afternoon during each month because our company has to keep working The training will we about conflict management and customers service and the formation will take place at Roygers and Partners' premises. About prices your company proposed a per employee fee about 2000$ (transport and formation) but you accepted to make a cheaper training (down to 100$ per employee) and to put a clause on the contract stating that if we succeed in bringing you new clients you will make preferencial prices on future trainings of whole price). [...]