Engaging in CIO-CxO "Conversations That Matter": An Interview with Peter Keen

Thèmes abordés

Peter Keen, Information Technology

Résumé du document

In the last decades, the advances in Information Technology have been an upheaval in the business world. The Chief Information Officer, so-called CIO
supervises all the IT related matters, but his position goes beyond that as he operates in most of the business fields. In the conferred article, Omar El Sawy interviews Peter G.W. Keen, the father of Management as we like to refer to him.
Keen is the chairman of Keen innovations but also a speaker, consultant and researcher. They engaged “conversation that matters” in the relationship between CxO (any Chief Officer position) and CIO. Keen's position towards the subject is clear and overall goes along with my own point of view.

The main claim developed by the speaker throughout the interview is that there is an uprising change is CIO's attention towards cost controlling and that the concept of innovation has become much more open, global and collaborative in involving diverse network of partners. In order to assess the ideas in Keen's interview, it is interesting to refer to a couple of concepts such as innovation, outsourcing and
cloud computing: ‘'the aim is to explain why innovation is so difficult and to point towards effective strategies for managing the process of change. Many commentators have drawn attention to the problems of implementation that result in systems being technical successes but organizational failures.'' (Keen 2010).

Extraits

[...] The Effect of Social Capital of the Relationship Between the CIO and Top Management Team on Firm Performance. Journal Of Management Information Systems, 15-56. doi: 10.2753 /MIS0742-1222300101 Nambisan, S. (2013). Information Technology and Product/Service Innovation: A Brief Assessment and Some Suggestions for Future Research. Journal Of The Association For Information Systems, 215-226. Peppard, J. (2010). Unlocking the Performance of the Chief Information Officer (CIO). California Management Review, 73-99. Weeks, M. R., & Feeny, D. (2008). [...]

[...] Engaging in CIO-CxO “Conversations That Matter”: An Interview with Peter Keen Reaction Paper In the last decades, the advances in Information Technology have been an upheaval in the business world. The Chief Information Officer, so-called CIO supervises all the IT related matters, but his position goes beyond that as he operates in most of the business fields. In the conferred article, Omar El Sawy interviews Peter G.W. Keen, the father of Management as we like to refer to him. Keen is the chairman of Keen innovations but also a speaker, consultant and researcher. [...]

[...] Digital tools are implanting themselves into an growing array of products & services, expanding at the same time the importance of Information Technology in all innovations. Thereby, this emphasis has been displaced by the evolving attentiveness in service innovation. All those modifications have suggestively strengthened the prominence of IT (for digital innovations as well as for product lifecycle management (PLM) ) systems to collaborate with social networks who must in their turn include IS schemes and notions and concepts in their product and/or service innovation. Again he relates the CIO's role to this matter and evoke digital platforms as an innovation trigger. [...]

[...] Innovation Makes Emerging Technologies Pay Off. Baseline Applegate, L. M., & Elam, J. J. (1992). New Information Systems Leaders: A Changing Role in a Changing World. MIS Quarterly, 469-490. BenMoussa, C. (2010). Investigating Barriers to Knowledge Management Success:: A Conceptual Model and a Comparative Case Analysis. Journal Of Information & Knowledge Management, 303-318. El Sawy, O. A. [...]

[...] This leads to the point where El Sawy asks about “conversation that matters” presented by Peter Keen in the ICIS 2009 presentation. ICIS being the most impressive assembly of IS academics and research-oriented experts in the words. It presents each year scientific studies to assess the continuously fluctuating IS field in front of one of the most influential audiences in the matter. To quote his answer to the question intersection between the CIO/CXO and CIO/researcher and IT professional/educator dialog is on conversations that matter'' (Keen 2010). [...]