Letter to request a flight ticket refund

Résumé du document

Dear Ticket Refunds Service Representative: As a passenger of the flight number 7645 leaving from London to New York at 9am on Friday March 10, I would like to inform you of the distressing event that occurred. Shocked and worried by this unpleasant incident, I am requesting a refund of my flight ticket.

Extraits

[...] Shocked and worried by this unpleasant incident, I am requesting a refund of my flight ticket. While I was enjoying my flight and the service of your airline, a man a couple seats away suddenly became violent and uncontrollable. In response to the polite demand of the flight attendant to stop displaying ‘offensive images' on his laptop, he yelled profanities and affronted the personnel. The effort of six stewards were necessary to sit him in the back row and a sedative injected by a passenger who was pediatrician brought back peacefulness. [...]

[...] Very affected by the view of such a hostile behavior, I have been unable to calm down and to appreciate the rest of the flight. Moreover, I found impossible to work and to prepare my next meeting. Kindly informed by the flight attendants of the possibility to get a refund, I hope my request to be satisfied. I also want to inform you that Richter Office Solutions is loyal to your Airline and this incident should not harm our relations. Sincerely, Ms. [...]