Méthodologie de la lettre commerciale en anglais (English business letter)

Résumé du document

The salutation and the complimentary close must match.

The date must be written in full not abbreviated. The present trend is to simplify the writing of the date by omitting st, nd, rd, th after the day. Note that American English uses the order month, day, year for the abbreviated and full forms; in British usage the order is day, month, year for the abbreviated form whereas the full form can be written either way (...)

Extraits

[...] Unless your account is cleared within 14 days of the above date , I shall have no alternative but to place the matter in the hands of our solicitors. Your sincerely B.G. Jones p.p. Don Sampson accountant c.c Messrs. Poole& Jackson Ltd., Solicitors Private & confidential Per pro Copy or copies to 21, Haddon way Walmer Kent CT14 2KX 15 August 20008 The Manager Student Travel Bureau 24a Earls Court Gardens London 3W5 2AX Dear Sir Please send me details of the cheapest two-week return overland travel from London to Trieste in mid-July. Yours faithfully Anna Gallia Anna Gallia Address only at the letter. [...]

[...] Would you please send the shipping documents and your sight draft to HSBC Bank, Deal Street , Birmingham? If you do not have any of the listed items in stock, please do not send substitutes. We would appreciate delivery within the next six weeks and look forward to your acknowledgement. Yours sincerely Lionel Crane Lionel Crane Purchasing Manager Enc. Order form No.DR 4316 Attention line Subject line Enclosure(s) Pecklacks Ltd Drovers Lane, Slough,SL42 3RG Telephone [phone] Our ref: JA/JO Your ref: DS/MR Date :15 August 2008 Mr James Scott Soundsonic Ltd Warwick Street London SE23 1JF Private and confidential Dear Mr Scott Non-payment of invoice 322/7 I am sorry to see that, despite several reminders, you have not yet paid the above invoice. [...]

[...] Reprendre les donnés de la demande de renseignements Faite que votre lettre soit personnelle en reprenant le nom du client (Dear Mr Smith) et remercier le client de sa demande de renseignements. Indiquez la date de la lettre et citez les références Informer le client si vous êtes capable de fournir les biens Lorsque que vous traitez sur une demande spéciale, mettez rapidement et clairement si vous pouvez fournir les biens. (supply the goods) Suggérez des alternatives si vous ne pouvez satisfaire le client Répondre à tous les points de la demande de renseignements. [...]

[...] It either precedes or follows the inside address. Common variants are Personal, Confidential, or Strictly confidential. Per pro, pp or p.p which are abbreviations of the Latin per procurationem (on behalf are used when the writers is signing on behalf of an employer or a superior. Per pro is placed before the superior's name. There is, however, hesitation about correct usage and p.p will also be found before the signature. When a copy or copies of the letter are circulated, this is indicated by the marking cc or c.c at the end of the letter. [...]

[...] You will find our conditions of sale on the back of the enclosed quotation form. 3.Specify conditions of acceptance. Validity of the offer. This offer is made subject to acceptance within 14 days (Cette offre est sous reserve d'acceptation dans les 15 jours). This offer will be withdrawn if not accepted within 7 days. This offer is firm for three days. For acceptance within 14 days (acceptation sous 15 jours) The prices quoted will apply only to orders received on or before 31 March. [...]