Business phone etiquette

Résumé du document

Business Phone Etiquette, fiche de 5 pages



Etiquette is in essence about proper conduct and presenting yourself favorably. Demonstrating good etiquette is important if one seeks to be successful. An area in which this is essential is the business phone call.





1. Telephoning in English ? The Phrases

2. Success on the telephone

3. Leaving a message

4. A telephon communication

Extraits

[...] Customer: How do I choose which option I want? Representative: You can check your balance, pay bills, order a statement or even transfer money to another bank. Customer: That's fantastic. What about getting help if I have any Problems? Representative: There is an automated answering machine and staff available from 9 to 5 seven days a week. Customer: It all sounds very good to me. I'd like to sign up. Representative: All right, can you answer few questions please? Customer: Certainly . [...]

[...] Business Phone Etiquette Etiquette is in essence about proper conduct and presenting yourself favorably. Demonstrating good etiquette is important if one seeks to be successful. An area in which this is essential is the business phone call Telephoning in English The Phrases There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue: here are the most common: Operator: Hello, Frank and Brothers, How can I help you? [...]

[...] This is understandable. You can't see the other person, and voices are often more difficult to understand on the phone. All is not lost; however, there are some simple steps you can take to improve your telephoning: 1. Don't panic: This is easier said than done, but really is the key to success. You must lose your fear of the phone. Make at least one call a day in English to a friend just to practice. Repeat to yourself telephoning in English is easy. [...]

[...] Follow this outline to make sure that the person who should receive your message has all the information he/she needs Introduction Hello, this is Ken. OR Hello, My name is Ken Bare (more formal) State the time of day and your reason for calling .It's ten in the morning. I'm phoning (calling, ringing) to find out if .to see if / to let you know that . / to tell you that Make a request . Could you call (ring, telephone) me back? / Would you mind ? 4. [...]

[...] Leave your telephone number . My number is / you can reach me at . / call me at Finish . Thanks a lot, bye. / I'll talk to you later, bye Example of message Telephone: (Ring Ring Ring ) Hello, this is Tom. I'm afraid I'm not in at the moment. Please leave a message after the beep .(beep). Ken: Hello Tom, this is Ken. It's about noon and I'm calling to see if you would like to go to the Mets game in Friday. [...]