Alfresco: Case Study

Résumé du document

1) Why is Alfresco superior to email for supporting collaboration?
2) What were the factor that caused the City of Denver to go with the Alfresco platform as opposed to more typical proprietary software from other vendors?
3) Next and why use a document management system to automate this process

Extraits

[...] What were the factor that caused the City of Denver to go with the Alfresco platform as opposed to more typical proprietary software from other vendors? Alfresco is much more affordable than other software providers because it's an open source software platform. They provide document management system and this system is automatic, so the city can save a lot of time and money compared to other systems. Alfresco has also a lot of advantages compared to other providers. Alfresco can shorten city's contract approval time, so they can accept or refuse even more contracts. [...]

[...] It's faster for everyone: you can fill a form online and have your response very quick instead of going in the townhall and fill in it there. Employees are not lost in the jungle of papers and websites and they can help people that really need this help. It's also cheaper, the city of Denver saves more than million over 5 years thanks to this new service. They have a physical and digital copy of the document, it's easy to audit the documents. [...]

[...] Alfresco: Case Study Why is Alfresco superior to email for supporting collaboration? Alfresco is an open source software, it means that it has been developed in a collaborative public manner, this is a perfect example of open collaboration. Using an open source software will permit to the different parties of the collaboration (public administration, citizens, clients . ) manage their contracts within an internet platform, all the collaboration will be stored and automated: communication, documents . In a platform like Alfresco the access to this data in monitored by the administration, which means that, according to their grade and responsibilities, workers will be allowed or not to have access to certain type of data. [...]

[...] Moreover, Alfresco provides reusable web services thanks to a multi-phased approach of the process. So, citizens have access to websites for their documents through multiple devices: an app on the phone, a website on the computer Implementing a user feedback keeps Alfresco on the good way to help people and create better designs and services. The workflow process is also flexible, that is a must for the city. Because it's always moving and for instance a form is not the same year after year. [...]