Infosys on the IT services market

Résumé du document

1. Briefly describe IT services industry with a particular focus on offshore segment using the Five Forces Framework 2. What are the reasons for the success of Infosys? Describe the firms positioning, its unique value chain and the resulting competitive advantage. Assess the extent of its cost advantage over Western competitors without a major offshore operating base in India 3. How do you think the IT services industry will evolve? 4. Is the position of Infosys in the industry sustainable?

Extraits

[...] How do you think the IT services industry will evolve? How do you think the IT services industry will evolve? PAST IT Industry in India is the most upcoming industry India creates brand equity in the global markets India began to evolve in the early nineties when companies such as American Express, British Airways and GE set up their offshore operations in India In the IT sector, the share of hardware and non-software services has declined consistently every year in the recent past Present The share of software services in electronics and IT sector has gone up from in 1998-99 to in 2003-04 * The annual growth rate of India's software exports has been consistently over 50 percent since 1991 * Government of India has taken major step towards promoting the domestic industry and achieving the full potential of the Indian IT entrepreneurs. [...]

[...] under construction with 16,615 seats Rs crore spent on developing physical infrastructure Rs crore spent on developing state-of-the-art technological infrastructure 28,000 sq. ft. of disaster recovery and business continuity facility in Mauritius Economic Value-Added statement Strategic segments Operational highlights Progeon's aspirations The Year at Glance Bibliography Blind Men and the Elephant: Demystifying the Global IT Services Industry par Was Rahman et Priya Kurien (Broché - 18 septembre 2007) It Services: Costs, Metrics, Benchmarking, and Marketing par Anthony F. Tardugno, Thomas R. DiPasquale, et Robert E. [...]

[...] Is Infosys' position in the industry sustainable? Off shoring Off shoring can be defined as relocation of business processes to another country, especially a country overseas. This includes any business process such as production, manufacturing, or services. It can be done through Subsidiaries A Third Party Increasing worldwide trend Porter Five Forces Model Porter Five Forces Model Porter Five Forces Model Porter Five Forces Model Porter Five Forces Model Porter Five Forces Model Porter Five Forces Model Porter Five Forces Model Porter Five Forces Model Porter Five Forces Model Porter Five Forces Model Wage inflation is manageable Conclusion from Porter's Five Forces Model Offshore business is becoming less attractive concerning Porter five forces model Increased bargaining power of suppliers (employees) Industry rivalry is high and increasing Bargaining power of customers remains Threat of new entrant increases Infosys should adapt its business concept Questions 2. [...]

[...] Is Infosys' position in the industry sustainable? Sustainability?? Infosys competitive factors for further success Effectively integrate onsite on offshore execution capabilities to deliver seamless, scalable, cost-effective services Increase scale and breadth of service offerings to provide one-stop solutions Attract and retain high quality technology professionals Maintain financial strength to make strategic investments in human resources physical infrastructure through business cycles. Moving-up the Value Chain A Multi-pronged Approach PSPD Model Thank you for your attention Thank you for your attention Back up slides World-class Infrastructure 68,99,450 sq. [...]

[...] Would you have backed this group 25 years back? 1981 The dream CEO of Infosys The evolution Questions 1. Briefly describe IT services industry with a particular focus on offshore segment using the Five Forces Framework 2. What are the reasons for Infosys's success? Describe the firms positioning, its unique value chain and the resulting competitive advantage Assess the extent of its cost advantage over Western competitors without a major offshore operating base in India 3. How do you think the IT services industry will evolve? 4. [...]