The Importance of business travellers for Airlines
Dissertation - 11 pages - Marketing des services
We can say that business travellers are people who need to travel as a part of their job to increase their company's revenue or to represent their company in another place. As they travel many times in a year (ten times the leisure traveller in average), they have a high expectancy of the...
Proposal for Integrated Communication (IMC) for Aer Lingus - recovering a lost market
Étude de cas - 10 pages - Marketing des services
In order to implement our IMC campaign, we decided to divide the market into 3 types of targets, which are frequent travelers (general target), businessmen (main target) and families (secondary target). More precisely, we will focus on businessmen from both genders, aged between 25 to 50 years...
Aplicación del modelo de franquicias al concepto de cafetería "El café del barrio" (México)
Thèse - 175 pages - Marketing des services
La presente investigación se basa en un problema de obstáculo, que se resume en la aplicación a través de una guía de pasos, del modelo de negocios de franquicia al concepto de negocio El Café del Barrio, el cual está insertado en el contexto de la Ciudad de México, dentro del ramo de las...
La Macif - stratégies et perspectives de croissance
Dissertation - 7 pages - Marketing des services
La Macif fut fondée en 1960 par des commerçants et industriels. Cette mutuelle était destinée uniquement aux artisans et commerçants puis elle s'est ouverte à de nouvelles catégories socioprofessionnelles. Elle a pour caractéristique de ne pas avoir de capital social et donc de ne pas avoir...
Group Project - Oakland Food Connection
Étude de cas - 7 pages - Marketing des services
Much of Oakland is considered a "food desert" as the entire community area lacks access to supermarkets and access to affordable, fresh healthy food. Instead, low income communities in west and east Oakland are filled with fast food restaurants and liquor stores that disempowered the community,...
T-Mobile - marketing strategy and communication plan
Étude de cas - 16 pages - Marketing des services
Networking market is a huge market in UK. We talk about 74 million mobile connections that permitted to make 99 billion outbound calls in 2007. And the market grows by an interesting proportion, as shows the 91% rise of the number of minutes between 2002 and 2007…but these features imply a...
Business Plan Lyon Party Bus
Business plan - 8 pages - Marketing des services
This project deals with an old London double Decker bus, totally fitted out to receive and host persons in Lyon (France) and its suburbs. We will organize parties (birthdays, retirement, New Year, stag parties, etc) firm seminars and tours, as the bus will be travelling around the most beautiful...
La démarche qualité de la SNCF
Dissertation - 3 pages - Marketing des services
Dans ce commentaire nous parlerons de l'application de la qualité sur un domaine particulier de la SNCF : au sein du domaine matériel en charge de la maintenance du matériel roulant (locomotives, automotrices, rames réversibles, voitures voyageurs, wagons de fret). Le premier service à s'être...
Creating a chain of kitchens to prepare meals in a jiffy
Étude de cas - 2 pages - Marketing des services
The concept I want to put in order concerns the opening of a chain of kitchens to prepare meals in advance. The concept is to propose to customers an innovative way to prepare their meals and a good trick for managing the time they spend making dinner. The idea is to do the shopping, to order and...
Sector Analysis for the establishment of diet restaurant in San Diego (California)
Étude de marché - 10 pages - Marketing des services
My business idea is to make a health restaurant which will propose a large offer of menus with a great health aspect. Indeed, the concept of this restaurant is to propose different menus elaborated with ingredients known to be good for health and which help a good health development. The...
Marketing services
Fiche - 4 pages - Marketing des services
We noticed that the appreciation of the service is more difficult than manufacturing products. The buying decision will be realized which comes with the service. For example, motor insurance may have a certificate, but the financial service itself cannot be touched. One important thing in...
Marketing Strategy for the development of the concept "Healthy Life Style "
Étude de cas - 10 pages - Marketing des services
We are a multi-disciplinary team consisting of dietitians, nutritionists, doctors and computer specialists. Our team develops the concept of a Healthy Life Style. The ethics of the method of HLS is based on an individual food program respecting four imperatives: Protect the healthy living; keep...
La conciergerie d'entreprise
Fiche - 2 pages - Marketing des services
Considérant alors que l'équilibre entre la vie professionnelle et la vie privée est un levier de performance, la conciergerie d'entreprise consiste à mettre en œuvre une gamme de services destinés aux salariés, directement sur leur lieu de travail, voire leur domicile. Cette gamme de...
Creación de empresa - la Vespa astuta
Étude de cas - 12 pages - Marketing des services
Queremos montar un servicio que sirva a la gente que sale por la noche, por ejemplo en las discotecas, y que han bebido alcohol. Nuestra misión consiste en conducir estas personas en sus casas con una vespa desplegable. La ventaja de este servicio es que la gente puede volver a su casa en toda...
Marketing & Innovation Business Case: ladies Taxi Service, Paris
Étude de cas - 17 pages - Marketing des services
Nowadays, women do not feel safe in the streets of Paris. In 2008, 10% to 12% of the people interrogated in Paris claimed to be worried about their security in the day-to-day life . Taxis and public transport are not an exception. Some recent events such as the murder of a young Swedish girl by a...
Évolution du spa de l'Antiquité à nos jours
Dissertation - 27 pages - Marketing des services
Un coup d'oeil à notre milieu environnant nous fait soudain prendre conscience de quelque chose : pas une ville dynamique sans day spa, pas un hôtel de qualité sans hôtel spa, pas un lieu de vacances sans ressort spa ou destination spa. Les spas font leur grand retour dans nos vies. La...
Le marketing des services : comportement du consommateur, gestion du prix de service, etc.
Cours - 106 pages - Marketing des services
- Lovelock (1998,p.5) décrit un service comme « any act or performance that one party can offer to another, and that is essentially intangible and does not result in the ownership of anything ». - Zeithaml et Bitner (1996): « services are deeds, processes, and performances ». - Par conséquent, «...
Les monopoles sur le marché des jeux d'argent
Dissertation - 2 pages - Marketing des services
Pas moins de neuf États ont reçu dernièrement une mise en demeure visant à ouvrir leur marché des jeux d'argent à la concurrence. Il s'agit de la France, le Danemark, la Finlande, l'Allemagne, la Hongrie, l'Italie, les Pays-Bas, la Suède et l'Autriche. Ces nations en situation de...
A start Up of public omnibus boat in Lyon City
Étude de cas - 8 pages - Marketing des services
My line of business is public transport and my goal is to launch the phenomenon of the public collective boat in Lyon in bringing another alternative of public transport in Lyon after the underground, the bus, the tramway and finally the vélo'v (free access to rent bicycles). This concept is...
Fairmont Hotels and Resorts: strategic Overview Case study
Étude de cas - 4 pages - Marketing des services
Luxury hotels occupy only a small percentage in the global market today, yet they are continuously on the rise. Fairmont Hotels & Resorts is a leader in the luxury hospitality industry and combines under its brand an outstanding collection of hotels and resorts. Fairmont properties include...
Marketing Project : the Study of Airbus
Étude de cas - 10 pages - Marketing des services
Demographics In 1940 there were 10 million passengers a year; in 1960 there were 20 million, and now, thanks to the baby boomers, there are 1656 millions. The forecasting announces that air traffic will double in the next 15 years. The demographic environment is clearly increasing, and aircraft...
Entrepreneurship - publié le 14/01/2010
Étude de cas - 20 pages - Marketing des services
The purpose of the project we would like to set up in Germany is the launch of a new service intended to employees and which follows the current trend of women at work. More precisely, the service consists of child cares that we provide in partnership with companies in their office, for...
Lancement de Transavia.com
TD - Exercice - 3 pages - Marketing des services
Aujourd'hui les low-costs prennent de plus en plus de part du marché, ce qui oblige les compagnies aériennes classiques à revoir leurs stratégies. En effet, les compagnies low-costs ont « volé » un quart du trafic aérien (France et Europe). C'est dans ce contexte qu'Air-France décide de créer une...
Training of DIY (Do It Yourself)
Étude de cas - 4 pages - Marketing des services
Our lifestyle is changing. DIY has become a Consumer trend. We notice that people have much more time to research and learn the novelty. That is why we decided to bring our product on training of DIY in order to react to the expectations of consumers. We are a group of four people who have chosen...
Le soutien scolaire : stratégie des forces en présence
Présentation - 13 pages - Marketing des services
Cette présentation PowerPoint évoque le marché du soutien scolaire à domicile, ainsi que les stratégies de ses principaux acteurs. Extrait : "- Marché représentant un potentiel de 2,4 milliards d'€ - 75% du marché est non déclaré - 25% restant : 625 M€ - Plus de 300 intervenants 30%...
L'innovation dans les services aux entreprises, notamment à forte intensité de connaissance
Dissertation - 13 pages - Marketing des services
Sous l'effet de la mondialisation, le secteur des services à forte intensité de connaissance a extrêmement évolué ces dernières années. Les activités autrefois traitées en interne dans les entreprises, car considérées comme stratégiques et spécifiques à la firme, sont des plus en plus...
Marketing des services : marketing mix, positionnement, segmentation
Cours - 50 pages - Marketing des services
Le prix Il n'est plus établi en rajoutant au coût de revient la marge mais il est soumis à 4 contraintes : La concurrence (positionnement) L'approche psychologique (ce que le client est prêt à mettre pour pdt, mque et nom) La position du produit dans le cycle de vie (de + en + court à...
Plan de empresa : una agencia de "pet sitting" en Francia
Étude de cas - 4 pages - Marketing des services
Quiero hacer una agencia de “pet sitting” es decir una empresa que va a encargarse de tu animal doméstico durante tus vacaciones y/o que va a darle un paseo. En Francia hay 65,5 millones de animales domésticos y los franceses son los europeos que más tienen animales en Europa. Entonces...
Market Study : Distributing a Map of Krakow Public Transports (2008)
Étude de marché - 50 pages - Marketing des services
The objectives of this questionnaire are 3 fold: evidence supporting the need of a tram/bus map of Krakow for the inhabitants; evidence of the fact that the absence of maps deters people from using the tram or the bus, and as a consequence MPK is loosing clients; evidence the fact that the malls...
Methodology of the Business Plan for AAG Mapka
Business plan - 35 pages - Marketing des services
By living in Krakow, I wanted to take the opportunity to use public transport to discover the city, go to the university and go shopping in the commercial centers located in the periphery. I started looking for a map of the public transport at the tourist's information points, but they told...
