Xerox case study

Résumé du document

Xerox Corporation is the leading manufacturer of photocopy equipment in the world. Xerox is a document management corporation that develops products for the segment of office equipment such as printers, copies, multi-function printers and supplies. Xerox also develops production equipment such as digital presses, production printers and copiers, wide format printers, and workflow software. Xerox is also present in the segment of business services, as consultants for document management and workplace optimization.

The purpose of this research paper is to analyze the development of Knowledge Management (K.M) and the implementation of the Knowledge Management System (K.M.S) within Xerox, in order to carry out an assessment, and thus find out potential amelioration in the organization's K.M.

Extraits

[...] They could also measure the benefit of having a KM by doing a competitive benchmarking, which presupposes a study of the processes, products quality and strategies of competitors such as IBM, Canon, HP. In addition, they could estimate the return on investment in the KMS, by measuring the financial savings and earnings, due to the knowledge acquisition. Work Cited Teich, Albert H. M W.Laird. Aaas Science and Technology Policy Yearbook - Knowledge Sharing: A Perspective from Xerox- The document Company .Washington, DC. Committee on Science, Engineering, and Public Policy, American Association for the Advancement of Science Print. Ellis, Charles, D. Joe Wilson and the Creation of Xerox. [...]

[...] Furthermore, Xerox has been facing other non-KM related problems. Xerox, in 2010, decided to expand the company's segment of activity, by acquiring ACS, a business service company that is specialized in document's technology. MarketLine has asserted this acquisition, in its document, Xerox Corporation SWOT Analysis. This Data monitor business asserts about Xerox company derived of its revenues from services business and from technology business” However, the company since then is facing an intense competition. The technology business segment is even more dynamic, and in constant mutation due to the fast development of information systems. [...]

[...] Moreover, Xerox Corporation had adapted their technologies to increase people's motivation and learning process. Indeed in the article of Garry Kranz At Xerox Learning is a Community activity, Xerox's Managing Principal asserts: We're promoting the notion that people need to be continuous learners, and it's not all about being in a classroom or taking an e-learning course. Instead, employees learn by participation. Social networking tools are seen as the best way to disseminate information and promote collaboration across a far-flung geographic workforce. [...]

[...] Organization: Find out if their corporation memory is well structured. People: Find out if people are motivated, if they know how to use the technologies available for their learning process. Process: Find out if processes are being updated with the new technologies developed. We will also examine Xerox's incentives of knowledge sharing, and the methods used to measure the KM benefits, in order to find out if the corporation is heading in the right direction and did not forget any component in its Knowledge Management implementation The main segment of Xerox Corporation is printers' development and production. [...]

[...] John Wiley & Sons. New Jersey Print. Xerox Corporation SWOT Analysis." Xerox Corporation SWOT Analysis (2012): 9. Business Source Premier Sept Web. Kranz, Gary . At Xerox, Learning Is a Community Activity. Workforce Web. [http://www.workforce.com/article/20081222/NEWS02/312229988/at-xerox- learning-is-a-community-activity]. Kana Inc. Xerox Case Study. [...]