SNCF - Short strategic overview: Example of business process redesign

Résumé du document

The SNCF (Société National des Chemins de Fer) is the national railway operator in France and manager of the railway infrastructure owned by the RFF (Réseau Ferré de France). The company is a French public entity with autonomous management established under the special status of an Establishment Public Industrial and Commercial (“EPIC”) and is fully owned by the French State. The rail road consists of 32, 000 km of route, of which 1,500km is high-speed and 14,000 is electrified. About 14,000 trains operate daily. The traffic in 2006 was 350 millions of travelers and 40 billion km² transported. The aim of this paper is first to have a short strategic overview of the SNCF and then to focus on Business Process Redesign with an example of the maintenance branch.First, the SNCF is a French government owned company offering railway services across Europe.

Extraits

[...] First, for the standard orders (70-80% of the orders) they are delivered in three days. Then, for the emergency orders, the delivery time is one day (every order which is made before 4pm is delivered the next day before 7am). Finally, the exceptional orders should be delivered during the day. The SNCF is early compared to other European countries. In Germany, the project of centralization has failed because of the social aspect. In fact, for the SNCF, the number of employees will reduce from 1250 to 800. [...]

[...] In fact, there are few products with standard size. For the standard products, there is an inventory of two months, but they need to have a strategic inventory for some pieces which are less used. Since 2004, the SNCF has begun to redesign the process. The aim is to increase the availability of the materials, to be more reactive and efficient concerning the maintenance and to control the costs Redesign process step First, the company has implemented an ERP system in order to streamline and standardize the process. [...]

[...] SNCF Short strategic overview Example of Business Process Redesign Table of contents Introduction I. Short strategic overview 1. Swot analysis 2. Improve customer service II. Business Process Redesign: the example of the maintenance branch 1. Context 2. Redesign Process steps 3. Benefits Conclusion Sources Introduction The SNCF (Société National des Chemins de Fer) is the national railway operator in France and manager of the railway infrastructure owned by the RFF (Réseau Ferré de France). The company is a French public entity with autonomous management established under the special status of an Establishment Public Industrial and Commercial and is fully owned by the French State. [...]

[...] Weaknesses First, the SNCF is a French government owned company offering railway services across Europe. Being a state owned company, the SNCF has limited flexibility due to government regulation. Unlike private company, the group doesn't not enjoy autonomy in its operations and requires cumbersome formalities o be complied with before bringing about any strategic chance. Due to the high level of government interference, the company is deprived of the opportunity to make timely changes in accordance with the changing industry environment. [...]

[...] Knowing the location at all times of the freight trains and the resources needed to operate them (locomotive, driver) and managing the flow of information concerning these trains is therefore of strategic importance in this sector of rail transport. The aim of GEDEON is To facilitate the management of the rolling stock and personnel according to the needs of specific markets or even specific customers. To enable prior verification of train path, locomotive and driver scheduling compatibility. To enable a route-based rather than region-based approach. GEDEON is an application for monitoring freight train traffic that consolidates a lot of data and display them in real time. [...]