Human Resources Management

Résumé du document

One of the main problems that contribute to the heavy turnover among GOs in North America is the village chief. Indeed, they have full authority to fire a GO, or to send her/him to another Club Med. Therefore the relationship between the village chiefs and the GOs is very important and is critical in the turnover among GOs. According to the exhibit 1, 74 of GOs quit during the season, 66 are fired during the season and 55 quit after season over 204 departures. This gives us 95.5 % of departures of GOs with no previous experience at Club Med. So, this means that Club Med struggles to keep its new GO arrivals and make them want to continue the experience with them.

Moreover, it shows as well that the majority of departures are GOs who quit during the season and GOs who are fired during the season. We thus, make a direct link with the village chiefs and the high number of GOs departures during the season. When hired GOs and village chiefs don't stay more than 6 months in the same place. This can create issues as village chiefs doesn't really need, even if they have to, to create a bond with their staff. They are not willing to spend too much time forming the new arrival staff as at the end it will not contribute to them in a long term run. Of course, this kind of thinking does not match with what Club Med expects its village chiefs to behave. Yet, it is a reality that we cannot avoid. As we said before, village chiefs have full authority on whether to fire or move GOs. Therefore, if they have trouble working with one GO, they fire her/him or they simply do not make any efforts in order to understand their needs or to integrate them properly which leads them to quit before the end of the season.

Extraits

[...] At the end, we can definitely improve the staffing practices with a more efficient system and with no more costs or even less costs. CASE FRED BAILEY Question How would you rate Fred Bailey's performance so far? If you had to give him a letter grade, what would it be? Explain your answer. There are two parts in Fred Bailey's life. The first part is when he was in America and the second part is when he was in Japan. [...]

[...] Fred, missed here one of the main characteristics of Japanese culture and values. Japanese never say no, instead they make understand that it is not possible. Indeed, saying no would be to lose face. These few examples, but really demonstrative shows us the lack of performance here from Fred. Therefore, we will grade him with a D. Question What factors have contributed to Fred's performance? Is he responsible for his performance? Many factors have contributed to Fred's performance, or let us say to Fred's bad performance. [...]

[...] Only one North American is a village chief over 17 village chiefs. Others reasons might be consider such as low wages, hardness of the job, disillusion, etc . But these are the reasons that we can find in all other Club Meds in the world. Here, in the American zone, the main reason is certainly the culture differences of management. GOs job is by nature a temporary job which permits high turnover. Club Med's management is aware of that, and they have a reserve of staff to call in case. [...]

[...] This had consequences on the first meeting. Finally, his wife was also a factor which contributed to Fred's performance. She was not prepared and not really convinced neither with the idea of moving to Japan, especially with two small children. Therefore, she arrived at a point of what we call cultural shock. She start being depressed and lost all her self-control in a point to start criticizing the culture where she is living in, instead of understand this same culture. [...]

[...] When hired GOs and village chiefs don't stay more than 6 months in the same place. This can create issues as village chiefs doesn't really need, even if they have to, to create a bond with their staff. They are not willing to spend too much time forming the new arrival staff as at the end it will not contribute to them in a long term run. Of course, this kind of thinking does not match with what Club Med expects its village chiefs to behave. [...]