Human resources - case studies of Club Med, Tic-Tock and Fred Bailay

Thomas L.

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Human resources - case studies of Club Med, Tic-Tock and Fred Bailay

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This document is a presentation of some points of the human resources' strategy of three big companies : Club Med, Tic-Tock and Fred Bailay. Extracts of the document : "What are the causes of the heavy turnover among GOs? From the perspective of Club Med's management, does the turnover really matter? Why or why not?

The employee turnover is: “the number of permanent employees leaving the company within the reported period versus the number of actual Active Permanent employees on the last day of the previous reported period (physical headcount). The number of leavers, that are included in Employee Turnover, only includes natural turnover (resignations, termination, retirement etc); it does not reflect any redundancies.”

"What should Dave Steiner and Kline Associates' other managing partners do about Fred? What are their options, and which do you recommend? Based on your recommendation, what should happen next?
With the current situation in Japan for Fred it is necessary for the company to think about the situation of its employees and the way to upgrade it. Fred personal life is now a problem, with his wife willing to come back in the US, on another side its professional experiences may easily be increased by training on intercultural management. Even if the personal life of the employees is not a matter for the company, in the case of expatriates it is important to make easier the personal life of the employees in order to feel happy and comfortable in his position.

The company has several options to solve this situation:
- Plan a meeting with Fred in order to find solutions to upgrade his life and the one of his family. Maybe by increasing the interaction and social events between the American and Japanese families of the employees.
- Accept Fred to come back in the United States with a lower or equivalent position. Fred will maybe have in the future a new opportunity to show its skills and performances. Nevertheless, the pace of its career will be slowed down, and a return in the US will be a professional error for Fred.
- The last option for the company is to terminate Fred's contract, this option may be considered as same situations occurred and comments on the fact to “control his wife” were said."

Sommaire

Club Med case study
1. The causes of the heavy turnover among GOs
2. The problems with the current process used to recruit, select, place/hold, and train GOs
3. Why does Club Med currently rotate all of their employees every six months?
4. How would you change Club Med's staffing practices in the North American Zone to reduce turnover?
Tic-tock case study
1. What are the advantages and disadvantages of this attendance policy?
2. What have been some of the (unintended) consequences of this attendance policy at Dove Inc.?
3. Evaluate the value of the Dove Dollars program? Will it build employee engagement and retention?
4. Imagine that you are Jack's senior colleague and mentor. You have heard of the grumbling about the new attendance policy at Dove Inc and you have decided to offer Jack coaching and advice about the issue to help him out
Fred Bailey case study
1. How would you rate Fred Bailey's performance so far? If you had to give him a letter grade, what would it be?
2. What factors have contributed to Fred's performance? Is he responsible for his performance?
3. What should Dave Steiner and Kline Associates' other managing partners do about Fred?

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Extraits

[...] Biz-development. December 27th 2009. http://www.biz- development.com/HumanResources/ 3.7 .Employee-Turnover.htm “Tick Tock case study” “Fred Bailey case study” “Employee turnover”. Biz-development. December 27th23CKSTrs‘'³´¼ÎÏq r QJ[3]U ^J[4]mH sH h•°hV2OJ[5]QJ[6]^J[7]mH sH 'h•°hV25?CJOJ[8]QJ[9]^J[10]mH sH !h•°5?CJOJ[11]QJ[12]^J[13]mH sH -h•°CJOJ[14]QJ[15]^J[16]mH sH $h•°hV2CJOJ[17]QJ[18]^J[19]mH sH *h5GhV2CJ0OJ[20] 2009. [...]

[...] Question What have been some of the (unintended) consequences of this attendance policy at Dove Inc.? With the implementation of this policy, several unintended consequences occurred: Some of the most efficient employees left the companies, and the turnover increased The working atmosphere which was relaxed and beneficial for the efficiency of the employees, negatively evolved The overall motivation of the workforce decreased The work load of the managers increased because of the need to control the employees to enforce the policy. [...]

[...] Even if the personal life of the employees is not a matter for the company, in the case of expatriates it is important to make easier the personal life of the employees in order to feel happy and comfortable in his position. The company has several options to solve this situation: 1. Plan a meeting with Fred in order to find solutions to upgrade his life and the one of his family. Maybe by increasing the interaction and social events between the American and Japanese families of the employees Accept Fred to come back in the United States with a lower or equivalent position. Fred will maybe have in the future a new opportunity to show its skills and performances. [...]

[...] CASE TICK- TOCK, a time clock rules the workplace: Question What are the advantages and disadvantages of this attendance policy? The main advantage of the attendance policy in the Dove company and described in the case study is to control the arriving, break time and departure time of the employees of the Dove Company. Thanks to this attendance policy, the management of the company is sure to pay the employees for their real amount of work in terms of working hours, cheating in the number of hours is no more possible. [...]

[...] On another hand the fact to design a real reward system with financial benefits will make the employees feel valuated, appreciated and rewarded for the efforts they put in the company. This program will also create an engagement and retention which is a benefit for the company. CASE FRED BAILEY an innocent abroad: Question How would you rate Fred Bailey's performance so far? If you had to give him a letter grade, what would it be? Explain your answer. In order to rate Fred Bailey's performance so far, it is necessary to look at the different aspects of his professional life and experience in Japan. [...]

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