Case study: Schindler group

Résumé du document

The aim of this document is to detail and analyze the human resources policy of a European company named Schindler Group. Schindler is the leader of escalators manufacturing and the second actor on the elevator market in the world. They produce, install and maintain their products in every types of building from the small residential ones to the high towers in large cities. They are in charge of the modernization of the material too when it is necessary. Today Schindler is present in more than 140 countries and has more than 43000 employees all around the world.

Their production facilities are located in Austria, China, France, Brazil, Spain, USA and Switzerland. Schindler group has also another division called ALSO group, which is a wholesale and logistic company in the information and communication technology market. This division is mainly targeted for Switzerland and Germany. Human resources represent a key field for Schindler group, this is the reason why they elaborated a clear human resources policy and they try to improve it every year in order to be more efficient.

They consider that the know-how and skills of their employee represent the main factor of success for the group. This is why it is vital for them to treat their employee the best as possible and to have strong values and objectives. In a first part we will have an overview of Schindler group human resources and we will analyze the strategy and HR planning of Schindler. In the second part we will and explain their organizational alignment and agility and analyze their workforce.

Extraits

[...] No Date. Servicing Schindler's strategy. Accessed on December from http://www.schindler.com/de/group-index/group-kg- chr/group-kg-chr-culture/group-kg-chr-profile1.htm 11 No Author. No Date. Schindler Diversity. Accessed on December from http://www.schindler.com/de/group-index/group-kg-chr/group-kg- chr-culture/group-kg-chr-pd-di.htm 12 Annette E.Craven Ph.D. November Organizational Management / Human Resource Management. p19 No Author. No date. Schindler Group Human Resources Policy, Accessed on December from http://www.schindler.com/group_kg_chr_hrpolicy.pdf No Author. No Date. [...]

[...] In order to keep people in the company, Schindler give a particular importance to the well being of their people. Thus, they encourage them to have a good balance between their professional and private life. We also analyzed Schindler succession plan, which is particularly important for the long term success of the company. We learned that they set up a particular framework called the Manpower Resource Planning (MRP) which goal is to anticipate future global and local human resources needs, but also individual carrier interests. [...]

[...] People who are potential future employees of Schindler must have certain key competencies. They are customer and people oriented, which means that they must have a certain ability to deal with human relations. They have a strong achievement orientation, which means that they give a particular attention to finish the work and to do it the best as possible. They also have abilities of leadership because they will have to take decisions and to manage other people during their carrier. [...]

[...] Schindler Global corporate culture and values. Accessed on December from http://www.schindler.com/group- index/group-kg-chr/group-kg-chr-culture/group-kg-chr-values.htm No Author. No Date. Schindler Training. Accessed on December from http://www.schindler.com/group-index/group-kg-chr/group-kg-chr- culture/group-kg-chr-training-2.htm Donald T. Tosti and Stephanie F. Jackson Organizational Alignment. Accessed on December from http://www.ichangeworld.com/docs/icwOA0303.pdf No Author. No Date. Schindler Vision. Accessed on December from http://www.us.schindler.com/sec-kg-visionmissionvalues2 No Author. [...]

[...] Accessed on December from http://www.schindler.com/group-index/group-prods- index.htm 7 Alberts, D. S. and Hayes, R. E Power to the Edge: Command, Control in the Information Age (CCRP Publication Series). p No Author. No Date. Schindler History. Accessed on December from http://www.schindler.com/group-index/group-kg-about/group-kg-comp- his.htm?showtab= No Author. No Date. Our People. Accessed on December from http://www.schindler.com/de/group-index/group-kg-chr/group-kg-chr- culture/group-kg-hr-people.htm 10 No Author. [...]