Human Resource report based on the article :"A study of emotional intelligence levels" by Sheila A. Scott-Halsell, Shane C. Blum and Lynn Huffman

Résumé du document

Emotional Intelligence has been proved to be a key tool for a successful manager. 'Growing evidence indicates that emotional intelligence competency has the potential to improve performance on both personal and organizational levels', the author's objectives while conducting this survey was to investigate the role of specific socio-demographics.

Extraits

[...] -Emotional insight into self: measures the level of emotional insight. -Goal orientation and motivation: measures the ability to set goals and the drive to achieve them. -Ability to express emotions: measures ability to express emotions. -Social insight and empathy: measures the level of social insight and empathy. Major findings of article Among the 66 participants, only 64 responses were useable. Overall the results, three major findings were pointed out by the authors. The results of the education level achieved variable accounting for significance in the Knowledge Score was not expected since the group with the higher mean score was the non college graduates. [...]

[...] Human Resource report based on the article study of emotional intelligence levels” by Sheila A. Scott-Halsell, Shane C. Blum and Lynn Huffman Background and objectives of research article Emotional Intelligence has been proved to be a key tool for successful manager: “Growing evidence indicates that emotional intelligence competency have the potential to improve performance on both personal and organizational levels” (Carmeli, 2003). The authors' objectives while conducting this survey was to investigate the role of specific socio- demographics (age, gender, hospitality experience, career classification, hospitality segment and educational level) on the Emotional Intelligence levels of hospitality managers Methodology used The authors to conduct their survey use a sample of hospitality industry professionals at all levels of management in several segments of the industry. [...]

[...] Perhaps this is an experiential difference with those who have more personal and work experiences due to age. Since they have had more experience maybe they are better able to analyze what they are feeling and why they are feeling that way. Goal Orientation and Motivation increased in the same manner with the higher scores coming from the group who had been in the industry the longest. The analysis of Ability to Express Emotions shows that those who had been in the industry less than 20 years had a higher mean score than those who had been in 20 years or more. [...]

[...] The reasons for this lack of significance could have been in the limited sample size, the unwillingness of a diverse population to participate, that only those who found the topic compelling were willing to complete the survey, or that there is little difference between the groups. The mean scores of the sample do demonstrate, however, that the average EI scores for professionals who participated in the study are above average. Previous research indicates that those with above average scores are successful and possess strong leadership skills. The professional longevity of many of the participants may also be indicative of a successful career. They obviously have career commitment as well as a service orientation to stay in the industry an average of 15.44 years. [...]