Becoming the perfect manager

Résumé du document

The management is the skill to direct and run a team. Every firm must organize an efficient management policy to motivate its employees. In order to provide a quality service it is important to develop and maintain strong relationships with the clients. Focusing on the important issues is important to achieve and improve results of the firm.

Extraits

[...] Flexibility Innovator Mediator Stability Strict Controller Control Coordinator Decision maker Justice Peacemaker* Adviser * Pacificateur Think individual List project / action Manage the conflicts Control performances Control the functioning of work Construct a team Use the take of decision Reward Delegate part of responsablities Check regularly works of employees Communicate Set targets Strong Open-minded style To move To be on time Stop Creative Kind-hearted* (avoir du cœur) Don't be cardiac Now, a little test . Are you the perfect manager ? 1-When you delegate some tasks, do you control even so* ? [...]

[...] Place and missions A central place: Every executive participates in firm's projects (for hire, organisation, expansion ) The manager is the instigator for the employees Mobilize People Organize and delegate Team building Communicate and motivate Animate Train value hire Coatch Qualities of a Manager TO HAVE AN OPEN COMMUNICATION : Share information with others Facilitate dialogue between staff and employees Observate the non-verbal communication of others TO PROVIDE A QUALITY SERVICE : Develop and maintain strong relationships with your clients. Anticipate client needs Clarify continuously the roles of each employee Provide support and resources TO BE DECISIVE : Make judicious decisions Consider the impact and consequences of the decision Take action in due course* * En temps utile DON'T FORGET THE RESPECT OF OTHERS : Treat people as equals. Believe in your employees. [...]

[...] 1-When you delegate some tasks, do you control even so ? Right Wrong Right Wrong 2-The important thing is to give orders gently without your employees notice it : Right Wrong 3-When a mistake is made, you firstly must check who is the responsible : Right Wrong 4-Everything can't be delegated : Right Wrong 5-It is always wages which motivate people : Right Wrong 6-It's better to know what you have to do than why you do it : Right Wrong 7-The boss is always right : Right Wrong 8-Between what you know and what you feel, the most motivating is what you feel : Right Wrong 9-The manager hasn't to motivate employees, they should find their own motivation : Right Wrong 10-The team spirit isn't essential if everyone is efficient : RESULTS 8-10 good manager 5-7 standard manager 2-4 bad manager 0-2 find an other job Some advice Hire and welcome: To create a friendly surroundings To establish a confidently climate Management and humour: To find solutions face to hard situations or to deliver a hard message To express your emotions To win sympathy and confidence Some advice for an international manager To look somebody in the eye : It is disrespectfull in Africa It is an impolite act in Germany To use the first name in Business : It is an usual attitude in United States It is more difficult in France and very shocking in Asia Some advice for an international manager The silence in a conversation : It is embarrasing for Europeans It is token* of respect for Japanese and Chinese people Take care of your body language Money for Japanese people « OK » for American people Zero / Useless for French people « I want to kill you » in the North Africa * preuve Some advice for an international manager To scratch the head slowly : A questioning, a reflection for Europeans and Americans It is a shame, the feeling to lose face in the Japanese culture The common « NO » for us (in body language): It is a « YES » in Sri Lanka Conclusion Nowadays, relationships between individuals have replaced relationships between employers and employees. [...]

[...] Provides recognition for results. TO ESTABLISH RESULTS FOCUSED : Maintain a focus on the important issues to achieve and improve results. Set individual and group goals Listen to the staff Check opportunities to improve short and long terms results. [...]

[...] Becoming The perfect Manager Introduction Place and missions of a manager in the firm Qualities of a manager Are you a good manager? Some advice to become the perfect manager Summary Introduction The management is the skill to run a team , to direct. Every firm must organize an efficient management policy to motivate its employees. [...]