Exemple de manuel qualité

Résumé du document

Exemple de modèle de Manuel Qualité en anglais. Il vous permettra d'avoir une première base pour réaliser votre propre manuel qualité. Pour davantage de simplicité et pour éviter trop de lourdeur, ce document ne reprend pas volontairement les chapitres de la norme.

Extraits

[...] 2007 portail-qualite.com 8 Quality Management System Quality Manual 4 QMS Documentation A classic four-level hierarchy is used in [Company Name] Documentation. Level 1 : Quality Manual. It is the highest-level [Company Name] QMS documentation. It provides an overview of [Company Name] QMS. It reflects the company's commitment to quality and describes how [Company Name] ensures quality in its everyday operations. Quality Manager creates the Quality Manual which is approved by the Chief Operating Officer (COO). Digital version is under a PDF format to avoid any unauthorized modifications. [...]

[...] Send technical and financial proposals to clients Internal Support Processes “HUMAN RESOURCES” PROCESS FINALITY: Have the right employee at the right place in the company. CONTACT: HR Manager INPUTS: Human resources needs Training Requests OUTPUTS: Employee Employee trained REQUIREMENTS: Find the most competent candidate to perform the job. MAIN TASKS: Supervise the recruitment of new employee. Handle training requests. 2007 portail-qualite.com 11 Quality Management System Quality Manual 6 Bibliographie NF EN ISO 9001 Décembre 2000 : Systèmes de management de la qualité - Exigences C. Pinet, Dix clés pour réussir sa certification ISO 9001 M.Bellaïche, D. Lagarde, P.Massot. [...]

[...] All the suggestions relative to improve it are managed by the Quality Manager who updates the document when it is necessary. Level 2 : QMS Procedures and Operating Procedures, Guidelines. Procedures describe what activities should be performed in a process, when and where the activities are performed. They are written by the Quality Manager with the help of others employees. There are 6 QMS Procedures in 6 documents (Non-Conformance, Corrective Action, Preventive Action, Internal Audit, Control of Document, Control of Records) and Operating Procedures when it is necessary. [...]

[...] We focus on the following objectives: [Target [Target [Target CEO, Chief Executive Officer. The quality indicators are detailed in a specific document. 2007 portail-qualite.com 5 Quality Management System Quality Manual 3.2 Organizational chart [Insert your organizational chart] 2007 portail-qualite.com 6 Quality Management System Quality Manual 3.3 Roles and Responsibilities CEO - Chief Executive Officer - Makes [Company Name] 's strategy appropriate with its resources and its competitive environment. - Oversees affairs and projects of the company. - Draws up budget necessary to acquire the means necessary to develop activity. [...]

[...] The participants are the key employees in the company. The objectives of Management Reviews are: - To establish that the QMS is achieving the expected results and continuing to conform to ISO requirements, continuing to satisfy the customer's needs and expectations. - To expose defects in the system, identify weaknesses and evaluate possible improvements. - To review the effectiveness of previous corrective actions, and to review the adequacy and suitability of the management system for current and future operations of the company. [...]