Summary of the seven habits of highly effective people - habits 4 to 7

Thèmes abordés

Stephen Covey, 7 habits, highly effective people, habit four, win/win, habit 5, seek first to understand, then to be understood, habit 6, synergize, habit 7, sharpen the saw, american management

Résumé du document

This document is a very complete and detailed summary of the seven habits of highly effective people written by Stephen Covey. It is more precisly about the four last habits:
habit 4: win/win
habit 5: seek first to understand, then to be understood
habit 6: synergize
habit 7: sharpen the saw

Extraits

[...] It is how well we know the person and how is our relationship. In fact, it will influence the decision making process. Agreements: = gives definition and direction to win / win They can be called performance agreements or partnership agreements. Win / win agreements cover a wide scope of independent interactions explicit elements: - Desired results: what has to be done & when - Guidelines: parameters - Resources: human, financial, technical, organizational supports available - Accountability: set up standards of performance & time of evaluation - Consequences: what does & will happen Those 5 elements give win / win agreements a life on their own. [...]

[...] Contrary of the scarcity mentality. People a scarcity mentality have hard time being happy for others; they want people to be the way they them want to be. Public victories = success in effective interactions that bring mutual benefits = working together. Relationships: In a relationship, when both parties are deeply committed to win / win, this is the ideal springboard for a tremendous synergy. It eliminates the negative energy that focused on differences in personality and position. Creates a cooperative energy. [...]

[...] - To reflect feeling: we pay more attention - To rephrase the content and reflect the feeling: we use both sides of the brain to communicate. When we do that we give the other person “psychological air”. Confidence is created, the barrier between what's really going on inside this person and what is being communicated disappears. By seeking first to understand, we can turn a transactional opportunity into a transformational one. We can have some transforming impact on the other person as well as one the relationship. [...]

[...] A well educated conscience allows us to be on the path of personal freedom, security, wisdom and power. To move along the upward spiral we have to learn, commit, and do on increasingly higher plans. To keep progressing we have to do that over and over. [...]

[...] Systems: In an organization, the systems have to support win / win, otherwise this paradigm won't survive. There is the need of cooperation in the workplace, which is so important. Otherwise, the win / win paradigm can't survive. If it is respected, the organization performance, thanks to the employees' performance will increase. The supports can be: - Training program - Communication systems - Planning system - Budgeting system - Information system - Compensation system They are all based on the principle of win / win. [...]