The implementation and performance management in a company

Résumé du document

The identification phase: it puts the company in its context, studying the environment, the market and business strategy (Will be identified: the scope of the project, the level of management commitment, an initial assessment difficulty and a first assessment of the degree of personal cooperation) to finally focus on its structure (to be identified: critical processes and activities, the men involved in the field by the project, establishment of working groups). It is appropriate here to define the scope and extent of the project, but also to identify the processes, activities and stakeholders.

The design stage: first we must define local targets they agree with the issues facing the company: this is step 3 where tactical objectives of each team are selected. Then we begin to get into the thick of things as we study the system dashboard of each team and choose indicators according to the objectives. The last two steps of the design phase are identified information collection, and the construction of the measuring system takes control of the overall coherence.

Phase of implementation: it only remains to choose a package based on project needs and integrate to deploy within the company. To prepare the deployment should be considered specific to the chosen package constraints, business constraints, the total cost and duration as well the concepts of information security, maintenance and documentation.

Extraits

[...] The implementation and performance management in a company Table des matières I / How to measure performance? 1 II / the project steering performance measurement 1 A / The Janus method 2 B / method Gimsi 3 C / the method AFNOR FD X 50- I / How to measure performance? Is not able to control but to drive. In line with our companies still carry the Taylorist weight; we too easily associate the terms "measure" and "indicators" with "control". [...]

[...] Fields can be very variable, it can be either: - On the actions that one wants to lead, - A field that you want to monitor in particular: - The areas of policy (quality, safety, environmental . ) - The organization processes (production, support, management) - The products (features) . There is no universal method to define. However, the choice can be made after an analysis of the critical processes that contribute to the goals and objectives of management or based on the results or the weaknesses identified as a priority. [...]

[...] Dashboards are at the heart of driving the overall performance regardless of the status of the company. They represent a vector for men to associate the implementation of the change. The dashboard of its consultation must determine three clear objectives: Performance, that is to say, a result to be achieved. The conditions under which the performance will take place. The level of acceptable performance. The objective of the measure will cause the employee to invest in promising directions of development and progress for the company. It will create a link with pay based on performance. [...]

[...] Among this plethora of methods, we choose the three most comprehensive but according to certain trends: The JANUS Method The method Gimsi The AFNOR FD X 50-171 method. A / The Janus method J / Stake all stages of the project and justify a framework for action A / Analyze user needs N / Normalize the different performance measures. U / Unify modes of representation and use a suitable computer system. S / Locate the dashboard at the heart of management. J. The approach from the top of the hierarchy. It establishes the action plan and determines the objectives of the company placed in the dashboard. [...]

[...] Phase of implementation: it only remains to choose a package based on project needs and integrate to deploy within the company. To prepare the deployment should be considered specific to the chosen package constraints, business constraints, the total cost and duration as well the concepts of information security, maintenance and documentation. Phase permanent monitoring: There must be a process of continuous improvement. Continuous monitoring to check whether the system always meets expectations: even if there is still a match between the system and the changing needs of users. [...]