E-Commerce- Compufirst analysis

Résumé du document

Since the 90's, Internet does not stop developing. Today, the majority of the population is connected. More devices are able to connect to the Internet and the computer is not essential any more. The ubiquity of the web generated new trends and the possibility of purchasing directly on-line is a part of it (Holton, 2009). The purchase of a television or shoes has considerably evolved in ten years. Now, you do not need to move to compare and buy products, thanks to the Internet access and a bank card, now everything is possible on-line wherever you are.
Here is a definition of E-Commerce:

"E-commerce is a modern business methodology that addresses the needs of organizations, merchants, and consumers to cut costs while improving the quality of goods and services and increasing the speed of service delivery, by using Internet" (Goel, 2007)
The amount of Web sites specialized in the e-commerce is constantly increasing. No matter what you are looking for, everything is on the Internet. Amazon or eBay, although proposing a different system of sale, stay among the most known web sites. All these web sites are putting together three big categories:
-B to C: or Business to Consumer. Currently, they are the most frequent web sites (i.e.: Amazon).
-C to C: or Consumer to Consumer. They are very fashionable, because cheaper for the consumer. It's a good way to buy and/or sell products easily on Internet (i.e.: Gumtree).
-B to B: or Business to Business. They represent a niche and are less known from the general public. The sale prices are often more expensive and the services are more adapted to the companies (i.e.: Misco).

Extraits

[...] - Unemployment: Unemployment in France is around 10% of the working population which represents a medium level compared with the other European countries. Social: - Demography: Population in France has tremendously increased the last ten years to reach almost 65 million people in 2011 ( million in 2000). - Level of study: The level of study often determines the future social rank and in France, medium classes are a majority. - Consumer behaviour: People tend to buy increasingly online. Technological: - Innovation: The technologies improve every single day. This forces the companies to adopt innovation policies. [...]

[...] When a customer orders a product, the wholesaler directly delivers the product. No flow of goods transits through Compufirst. Operations: Products are made by the manufacturers and distributed to the wholesalers to be stored and then delivered to the customer's. Outbound logistics: When a customer makes an order to Compufirst (on the web site or by telephone), the product is directly delivered to him by the wholesaler. This operation can be done quickly and suitably thanks to the software BIORIM. [...]

[...] The E-commerce companies are spreading out and the competition is stronger than ever. To remain competitive, a company has to follow the basic rules of the E-commerce but also it has to be innovative. The implementation of an on-line tracking platform due to the order tracking issue of Compufirst is just a necessary step in the process of success. In the future, other advanced improvements are strongly recommended to remain competitive and an extension of the Compufirst selling area will be essential. [...]

[...] Each of these approximately takes hours to be completed. This working way is obsolete and needs to be updated as soon as possible. Here is a descriptive plan of the Logistics Department issue: Choose the Best Solution For this step, it will be essential to choose the best and cheaper solution which would resolve the problem. As seen on the plan above, only the Logistics Department can give the customers the order tracking status. To resolve the logistical problem, Compufirst has to optimize the order tracking management. [...]

[...] Quesnel, S. and Casanova, G. (n.d.)DÉMARCHE DE RÉSOLUTION DE PROBLÈMES . [PDF] Available at: http://www.univ- nancy2.fr/Amphis/images/pages/19/64/Gest-Qual_ResolutionProblemes.pdf [Accessed: 8 Apr 2012]. Tassabehji, R. (2003) Applying E-Commerce in Business. Trowbridge: SAGE Publications. Zuzelo, P. (2010) The Clinical Nurse Specialist Handbook. 2nd ed. USA: Jones and Bartlett Publishers, p.267. [...]