Changes to ISO 9000 in the 2008 revision

Résumé du document

Organizations need to respect standards in order to "do the right job", i.e. manufacturing their products or services in a way that customers will agree with. That is why the International Organization of Standardization (ISO) has been created, on 23 February 1947. Its headquarters are in Geneva, Switzerland. This non-governmental organization set standards that often are laws. Actually, there is a strong link between ISO and Governments.

There are many sorts of ISO standards, for mechanical domain, language, environmental management or quality management. We will study in particular the quality management standards, which belongs to the ISO9000 family. ISO9000 is a family of standard used in quality management. Before 2000, it was divided into three parts ISO9001, 9002 and 9003 which were dealing with different specific aspects; but since 2000, all of these standards are comprised in one: ISO9001.

Extraits

[...] Changes to ISO9000 in the version 2008 Each international norm must make a systematic examination to determine if it needs to review, amend or cancel this norm. The norms are often change to meet the best as possible the market evolution and needs of the companies. In October 2003, ISO made an examination of the norm ISO9001:2000 and decided to make an amendment of the norm ISO9001. From the first version of 1987 to the 2000 version, the evolution was positive but several years after the publication of 2000 version, there were some problems of application of this norm, some problems of comprehension, a focus too important in the managerial demands (impact of the Top management implication in the approach), and all of this at the expense of the operational demand. [...]

[...] in November 2009, all the new certifications were in correlation with the 2008 version. Moreover month after the ISO 9001:2008 publication, so in November 2010, all the certifications with the previous 2000 norm were not valid anymore. Exhibit ISO9001 standard contents Section Intro Requirements o Section Scope o Section Normative Reference o Section Terms and definitions (specific to ISO9001, not specified in ISO9000) o Section Quality Management System o Section Management Responsibility o Section Resource Management o Section Product Realization o Section Measurement, analysis and improvement Tables of correspondence between ISO9001 and other standards Bibliography Exhibit Bibliography (n.d.). [...]

[...] Unlike the 1994 version, the 2000 version has a positive approach which requires assurance of conformity of the product rather than the negative approach, which is the prevention of nonconformity. Internal communication: There is now a requirement for an organization to have an internal communication process to provide information on the quality management system and its effectiveness. The executive management has to ensure that it is properly implemented. Competence: In assessing human resources and in training, the issue of competence has been introduced and will need to be addressed within the organization. [...]

[...] The conformity is also based on the correlation with the law and regulation existing. A best recognition of the externalized processes: In the 2008 version, the externalized processes, which are mainly the outsourcing activities of a company, are taken in account in a more explicit way. Indeed, now it is necessary to bring into relief very clearly this kind of particular processes in the documentation. Moreover, a company has to use some tools to manage this, and bring performance when the externalization is made in a foreign country. [...]

[...] There are different versions of ISO9001 but the youngest one is the ISO9001:2008. Before this, there were three versions: and 2000. These standards are based on the concept of continual improvement and on the eight quality management principles: Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships The ISO 9000 standard family is strongly related to the Plan-Do-Check- Act (PDCA) cycle approach also called the Deming cycle. [...]