How involved and retain its employees in the audit firms ?

Résumé du document

It is essential for a firm to meet its staff throughout the process to give the customer a better external vision = u cabinet. Employee satisfaction is often affected by the power and the freedom they get results for clients. Some firms give their employees the freedom to do what they feel they must do to satisfy the customer, and not to refer if they have doubts. Individuals must identify their "clients" within the firm, understand their needs, look for improvements and implement. The quality of internal services is also governed by how colleagues treat each other.

On the one hand the investigation decision shows the direction determination to achieve this goal; Staff involvement is important, the employee is through privileged customer, it is sometimes the one who knows him best. His contribution is in this capital. More the result of the involvement will be felt as a mark of gratitude, it is no longer considered a mere performer, he became an active member of the customer orientation and consequently customer loyalty process.

Extraits

[...] This practice has the advantage of meeting the ambitions of the employee, for the firm is the opportunity to maintain stable quality of skills implemented. CONCLUSION In the current context, performance measurement has become a reality, every company needs to be responsive to any changes in order to implement corrective measures and put towards the goal. The performance measurement is essential: it allows the company to challenge and see its key success factors as all its drawbacks. This approach is part of continuous improvement: measuring for improvement. [...]

[...] How involved and retain its employees in the audit firms? Table des matières SECTION Involve staff 1 SECTION Retaining employees 1 A / The contribution premium new customers 1 B / the sharing of employee 2 Optimize mesh customer / employee 2 Future suggesting changes 2 CONCLUSION 2 SECTION Involve staff It is essential for a firm to meet its staff throughout the process to give the customer a better external vision = u cabinet. Employee satisfaction is often affected by the power and the freedom they get results for clients. [...]

[...] What are the reasons making employees today have a commercial role increasingly important role to play? An equal, the difference between the two figures may be on their trade capacity, in the broad sense, that is to say their relational facilities including the daily management of the mission, but also and above all the ability that they may have to generate deal flow, prerogative once reserved for the accountant. Therefore, if before the sphere in which evolved the accountant was sufficient to develop its sales, it is now necessary to multiply by the number of employees that the firm has opportunities for contacts in different relational spheres. [...]

[...] That is why it requires a total commitment of all its stakeholders in the company. The European Commission wants to cap the income that an audit firm emerges from a single client. It could also force companies to change more often listeners. There is no question of working for 10 years with the same auditing firm. Companies have until December to meet in Brussels. If these measures are adopted, it is certain that firms of small and medium sized succeed to penetrate the enterprise market? [...]

[...] This rate is increased to 50% for existing agreements to 20 February 2001 and for those who will be concluded no later than February Optimize mesh customer / employee It is important that there is a certain affinity between the client and the employee. If reality does not always give us the choice, the accountant should try, as far as possible to assign the right employee in the right folder. It is also necessary to carefully assess the degree of qualification and experience of each employee's level of responsibility. Future suggesting changes Professional standards make it mandatory basic training needs. However, the professional should encourage such training. Indeed, an ambitious employee must feel a possibility of change. [...]