Risk management - A study, financial, internal business, learning and customers

Résumé du document

This manual has for objective, to limit the risk in different areas of the company. Also, the other objective is to ensure that the right risk is taken and the unnecessary risk is mitigated. For each area treated, a risk committee was created in order to manage each project. This committee must be composed of top managers, managers and employees. The company is free to elect or choose the members of the committee. The Committee has for a role, to mitigate unnecessary risks, and to concentrate the company to the right risks. This committee is calling together once per quarter, in order to debate of the position of the company in comparison to market risk, operational risk, and credit risk. The Risk Committee makes decisions concerning the different projects, it approves or disapproves the projects by vote.

Extraits

[...] Structure of the project 1st Step: The first step concerns the quality performance; indeed Mount Cedar has already a call centre 7/24. So the problem is that is not enough to satisfy the customer. That is why it is necessary to lengthen the hours of this service according to need of customers. To begin the department has to realize a survey with all customers in order to string together the hours of the call centre with the needs of the clients. 2nd Step: The delivery performance to customer is an important service. [...]

[...] That is why it is important that each department work together, and communicate. Update existing The objective for Mount Cedar is to create stability and increase productivity in one year. To delegate a part of the power to take decisions and risks to the employees, in order to implicate and motivate employees in one year, and to create a culture of company; Feeling of the employees: The employees do not feel equitably treated, also there are inequalities in training and in advancement of women and minorities. [...]

[...] So the Sales department must be set up a new area in his service, that it could be a marketing service, with persons who will explore new region in order to develop the activity of the company with the creation of new client portfolios, in other states that the California. 4th Step: Concerning the customer satisfaction, with his actual structure it could not be great. So with these changes, a great improvement is waiting. So with an efficient call centre, great performances deliveries and with high quality, and then employee not busy but attuned to customers, the customer satisfaction could be great. [...]

[...] The main changes are in the structure of department, in these each service are divided by team work. So the new process for the decision making is the fact that in each team one employee is the team manager. This Team Manager is appointed by the manager for one month, in order to each member of the team could have this status. The role of the Team Manager is to refer to the manager (each week), the result of the objective, and the problems to attempt the objectives. [...]

[...] This committee must be composed of top managers, managers and employees. The company is free to elect or choose the members of the committee. Role of the committee The Committee has for role to mitigate unnecessary risks, and to concentrate the company to the right risks. This committee is calling together once per quarter, in order to debate of the position of the company in comparison to market risk, operational risk, and credit risk. The Risk Committee makes decision concerning the different projects; he approves or disapproves the projects by vote. [...]