Improving communications within the company

Résumé du document

This report has been written in order to improve communication within the company. Indeed it is the responsibility of senior management to communicate with their staff efficiently and effectively. If we expect the quality of communication to be improved taking into account aspects such as efficiency and flexibility, it is necessary to alter the culture of the business. Additionally, this report aims at increasing competition and the displaying the consequential business realities. In this manner, innovative ideas and cooperation from the staff will overflow. However, it should be noted that communication within the company has some other utilities. It can help create team spirit and motivate people (staff) to work harder and in a conscientious manner towards the steady growth of the firm. Therefore, it can be concluded that external communication will falter if the internal communication lacks clarity and credibility.

Extraits

[...] Sometime a conflict in informal communication can modify the behaviour of an employee. We can also have some problem with the channel of communication. If someone doesn't use his e-mail box, we can lose some message or the information is received too late. There are also some problems with the language. In a global company, people from different country have to communicate, but they don't speak the same language, that's why it's difficult to understand the information and the speed is low. [...]

[...] If we want a good formal communication, we need a good informal communication. The employees must know each other better than by simple working relationships. It's very important to see the manager as a simple man who likes sport, who has a family If the employees know that, they can be less stressed during a meeting or an interview so that they will speak better, they will say everything that the manager needs, and they will never hid a mistake that they have do. [...]

[...] 1 Patterns of communication First of all, we have to understand the mechanism of communication. In the middle of the 20th century, some American engineers have tried to understand how we communicate, in order to lost less information. The most important work was made by Ronan Jakobson. He has created a pattern of communication: We can see that the communication isn't only a message between the sender and the receiver, it's in a particularly context, we use a special code (language, music, film, pictures ) and we have already a special contact (during the work, you like or not the person who's speaking Since Jakobson, there is some new pattern representing the communication process. [...]

[...] The change must be soft It's very important to use the same media to communicate in the factory, a media which everybody can use. If we use the e-mail, we must allow a computer access for everybody, workers or managers. It must be a habit to use the better media to speak about a problem and to communicate some information. We must allow a role for every media. The phone for this problem, meetings for this information, every day or every week, always at the same time Interviews every years or when the work changes, letters to confirm an instruction, a purchase Informatics forms to list the failure in the factory, house journal in order to inform about the general aims of the society, new products, new site, financial report But we can't change old habits quickly, so we must take our time. [...]

[...] 5 Lack of communication methods II Where do we want to be? 1 Patterns of communication 2 Ideal communications III How do we go there? Main recommendation : For a global and industrial company - We must create a general communication methods for the company - We have to use the new technology as intranet, e-mail, newsletter, videoconferencing, website - We need some redundancy in our communication - We need more meetings, but shorter with less information - We have to create a big database for the technical problems and solutions - We must show the aims of the company and his financial reports in order to motivate employees. [...]