Luggage flow issues in airports

Résumé du document

An airport terminal building provides all major passenger services, such as ticket sales, passenger check-in, baggage handling, and security. Inside the terminal, airline employees make flight reservations for travelers, issue seat assignments and coordinate aircraft boarding. All services that an airport provides demand a quality work, done correctly and at the right time.

Our study will deal with luggage flow in airports: what are the difficulties that airports face concerning luggage flow? What are the different ways to handle them? After answering these two questions we will see some example over the world of best performing airports, and we will study how the cultural aspects can influence results in the luggage delivery service.

The security in the airports is a very important and serious issue which worried all the countries in the world, especially after the 11 September's terrorist attack. After this date, security controls in airports have increased in a dramatic way.

The main terminals used are the X-ray machines in order to find dangerous materials or metal detectors such as guns, and animals trained to detect explosive materials on a passenger or in a luggage. The personnel in the airports can order to search a person or his luggage in order to look for dangerous material, drugs, guns…. Objects considered like weapons are forbidden as they are a danger for the flight security (products such as lighters, nail clippers, inflammable or explosive materials…).
After the 11 September's terrorist attack, the European Council and Parliament took measures to increase the safety in the airport zones. These measures don't only affect passengers but also employees. They are gathered in the followed regulation.

Extraits

[...] We choose to study several cases: Amsterdam, Milan, and Paris and Vienna airports. All these complexl use different type of models and they managed to handle their problems with success, achieving their objectives and goals. Thus, we are going to describe each model, with their objectifs and results, on managing luggage flows. Amsterdam: KLM hires private consulting company Schiphol International airports investments for the luggage chain optimization have been spent on the work of a consulting company in order to find out solutions to the airport problems. [...]

[...] When suitcases pass the entry, their passage is followed by a system of optical tracking with photoelectric cells or codifiers. When the luggage arrives to the final destination, there is another push machine which sends the luggage to its loading point of the push-carts that takes the baggage. Here there is etiquette sticked to the Bingo paper which is under the load which takes the load stop until all the suitcases stay there New BH tray's system in Malpensa Malpensa first terminal is divided into two zones (south and north), in each of these, there is a selection ring that joins the north to the south. [...]

[...] These new rules, which have been applied in all the European countries, are the following: - Transparent bags: This measure allows people to take liquid objects in the cabin providing that they are kept guarded in plastic bags that possess a closing system (zips). The maximum dimension has to be 20X20 cm and one litre capacity. In these bags, passengers are allowed to put tubes or flasks of 100ml maximum each. - Liquid medicins: Medicins needed during the flight, must be accompanied by permission. [...]

[...] After this date, security controls in airports have increased in a dramatic way. The main terminals used X-ray machines in order to find dangerous materials or metal detectors such as guns, and animals trained to detect explosive materials on a passenger or in a luggage. The personel in the airports can order to search a person or his luggage in order to look for dangerous material, drugs, guns . Objects considered like weapons are forbidden as they are a danger for the flight security (products such as lighters, nail clippers, inflammable or explosive materials After the 11 September's terrorist attack, the European Council and Parliament took measures to increase the safety in the airport zones. [...]

[...] Whereas standard barcode labels depend on line-of-sight contact with an infrared scanner, RFID tags pass through a zone where an interrogator is stationed. Tags do not have to be visible to the eye or aligned in any particular way to be read. Large quantities of luggage can pass through the zone without the need to individually scan each barcode. An EPC RFID tag used for Wal-Mart Labels: On Read tags, the data (unique tamperproof serial number) are written on the tag by the manufacturer and information cannot be added or modified. [...]